Stance Support

FAQs

Keeping people stoked

Contact Info

Email [email protected]

Call (888) 391-9020

Text (949) 391-4272

Hours

Mon-Fri 9am-5pm PST

Usually reply within 24hrs

If you have any questions or concerns, do not hesitate to contact us to assist. We'll make sure we keep you stoked.

FREE MONTH SUBSCRIPTION. Max 1 per order. U.S. orders only. Valid on gift subscription orders only. Discount not valid on previous purchases. Cannot be combined with any other promotion. Free month will apply to the recipient's subscription upon redemption. While supplies last.

LAST CHANCE SALE - Up to 40% off past season styles. Plus, receive additional 25% off sale items with code: GIFTSTANCE. Prices marked on site. U.S. orders only. Discount not valid on previous purchases. While supplies last. No other discounts are valid during this time.

FOREVER GRATEFUL DISCOUNT Apply coupon code at checkout. Valid on orders over $25. Subscription and gift cards not included. U.S. orders only. One time use only. Discount not valid on previous purchases. Valid through 12/31/2022 at 11:59pm PT.

FREE STANDARD SHIPPING on orders over $49. Valid on all US orders only. No code needed. Some exclusions apply.

Only orders shipping to:

Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

We accept MasterCard, Visa, American Express, Discover, ApplePay and Paypal.

For international customers purchasing via Borderfree, we also offer additional secure payment methods depending on your selected country, currency, billing and shipping country. You can view the options at checkout, before placing your order.

If you are shipping to a US address, but are using an international credit card, you can do so using PayPal. Enter the US shipping address into the billing portion in the checkout process, and then click on PayPal to complete the transaction, and use your international credit card.

If you are shipping internationally, please see shipping FAQs.

Just add items to your basket and then click "checkout." As you get into the checkout process, you will see your order total at the bottom, based on the cost of your items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout.

We do not offer gift wrapping at this time.

You may add a personalized note during checkout. Please click the check box next to "Is this a gift?" to allow the option for a personal message.

Stance Inc. (Stance) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Stance® branded products (“Products”) directly from an authorized seller (“Authorized Seller”) that the Products manufactured by Stance are free from defects in material and workmanship for a period of 30 days from the date of purchase.

This warranty covers normal use only of the Products. Stance will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal wear of the Products is not considered to be a defect in material and workmanship.

Products considered to be defective must be returned to the Authorized Seller from which the Products were originally purchased or issued with the original purchase receipt or issuer’s invoice record. Our policy is to honor Product warranties only on Products purchased from an Authorized Seller of Stance® Products and only when accompanied by the original purchase receipt or proof of purchase. If Products are purchased from an unauthorized seller this limited warranty will not be valid.

Defective Products will be repaired or replaced at the discretion of Stance. Any replacement will be for the same style and size of the returned defective Products.

This is a limited warranty. The obligations set forth in the preceding paragraphs are Stance’s sole obligation and the purchaser’s exclusive remedy. Stance makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Stance shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This limited warranty shall be governed by, and construed and interpreted in accordance with, the local laws of the State of California (without application of its conflicts of laws principles), except only to the extent replaced or precluded by other law of mandatory application. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

We’re so sure you’ll love our underwear, socks, t-shirts, face masks and hoodies that if you don’t, we will give you your money back on your first t-shirt, or first pair of underwear or socks purchased from stance.com!

Here's how it works:

You have 90 days from date of purchase to receive a refund for your underwear, socks, bralettes, intimates, or t-shirts if you don't like them.
Take a photo of the product that you weren’t stoked on and email the photo to our KPS team at [email protected] within 90 days of your purchase.
Along with the photo, include the product name, your name, your email, and reason for requesting a refund.
You will receive a confirmation email from KPS notifying you that your refund has been processed and you will receive a refund to the original form of payment within 7-10 days (depending on your bank).
This 100% Customer Satisfaction Guarantee only applies to your first individual t-shirt, or pair of socks or underwear that you have purchased on stance.com. For our return policy on items that are not covered under the 100% Customer Satisfaction Guarantee Policy, please click here.

Have questions or concerns? Email us at [email protected]

Stance reserves the right to change this policy at any time.

We are not responsible for damage as a result of tag removal and cannot replace any socks, underwear, or t-shirts with this issue. Please be careful when removing the tags.

T-Shirts: We recommend washing in cold water on gentle cycle. Do not bleach or add fabric conditioner. Wash dark colors separately. Tumble dry low. Use a cool iron, and do not iron print. Do not dry-clean.

Socks: We recommend washing your socks on delicate, inside out, with like colors. We also recommend trying to keep your socks out of the dryer to protect the delicate fibers of the sock. We use premium materials and the heat from the dryer can damage these fibers and prevent the socks from lasting as long as possible.

Underwear: We recommend washing your Stance underwear on delicate, in cold water and with like colors. Line dry or tumble dry low.

*Do not iron the underwear or dry them on high. The heat can damage the delicate fibers. This will affect the feel and will prevent the underwear from lasting as long as possible.

Stance is not responsible for any damage as a result of ironing, dryers, or improper washing.

We sometimes re-stock popular styles that sell out quickly. The majority of items that sell out are replaced with the new styles from upcoming seasons.

We are unable to discount on our website due to agreements we have with our retailers. We do offer promotions from time to time, so sign up for our newsletter so you can be the first to know! Some exclusions apply. Discount code does not apply to sale items, packs, gift cards or subscription.

Our Commitment to Accessibility

Stance, Inc. is committed to making our website's content accessible and user friendly to everyone.

If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at (888) 391-9020 or email our team at [email protected], include “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Innovations

Because no other fabric proved soft enough, we invented our own. Behold the silky smooth perfection of Stance's proprietary Butter Blend™ technology, our sustainably sourced fiber innovation that delivers on the promise of softness superiority.

INFIKNIT is Stance’s proprietary fiber blend that delivers our most durable fabric to date. Products with INFIKNIT will last at least 5x longer than products without it.

The nylon used in INFIKNIT has a higher filament count which is a dense, more compact nylon yarn that gives it higher tensile strength. The extrusion process of our Infiknit nylon adds a substantial level of texture to the nylon that cannot be seen by the naked eye but increases abrasion resistance significantly.

We’ve added INFIKNIT into areas that experience the most friction. For casual products, it’s in the heel and the toe. For performance products, it’s in the heel, toe

and forefoot and sometimes the ankle.

How can I tell a sock has Infiknit?

Areas with INFIKNIT will have a distinguishable contrasting twist, so you will be able to see this in the sock. In addition, we’ve added the logo to the inside of the

sock welt.

Is Infiknit Comfortable?

INFIKNIT was developed to be indistinguishable from a regular sock, the only difference is its increased durability.

Infiknit Guarantee

We stand by our Infiknit product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair. If you have an issue, follow the steps below and we will replace it.

Here's how it works:

Send an email with the subject line “Infiknit Guarantee” to [email protected] Please include the following information:
Your first and last name
Your order number or picture of your purchase receipt
Your shipping address
Photos of all the information on the inside cuff of the sock. If the item is INFIKNIT it will have the logo on the inside cuff. If you do not see the logo this item is not INFIKNIT and falls under the standard 30 day warranty.
Photo of the entire pair

A KPS (Keeping People Stoked) representative will review your claim and respond as soon as possible. If your claim is approved, we will offer a replacement pair in the same style with free standard shipping. If the style is no longer available, we will offer a pair of your choice of equal value. Please allow four to six weeks for processing.

Please refer to our terms and conditions for any additional information.

Media and Sponsorships

For media inquiries, please email [email protected]

Looking to become a Stance vendor? Please send the following information about your store to [email protected], and we will get it to a sales rep in your area.

Name of your Store
Where you are located (address)
Other brands you carry
Contact Information

Our sponsorship focus is with the group of individuals we're currently working with. We have a pretty full house right now, so we're not looking to add anyone else to our team at this time. Thank you for your interest and stay stoked!

As much as we would love to support all events, we must maintain a certain level of discipline so we don't over-extend ourselves and our capabilities. Feel free to email us at [email protected] and we will review all inquiries to see if we can participate.

Stance eGift Cards can be purchased on Stance.com domestic orders, and will be delivered via email. Physical Stance Gift Cards are available at Stance retail stores in the United States.

Stance eGift cards and physical gift cards are redeemable for merchandise on Stance.com US Orders and in Stance retail stores in the United States.

You can purchase a Stance Gift Card for a value between $15 and $250.

You can redeem up to three Stance Gift Cards and/or merchandise credits per transaction on Stance.com.

No, there are no expiration dates or service fees, and gift cards do not decrease in value if unused.

Stance Gift Cards may be used to purchase a gift subscription. However, they are not redeemable on personal subscriptions.

Currently, purchases of Stance eGift Cards are limited to one gift card per checkout on Stance.com. Please reach out to KPS to request help with multiple gift card purchases.

Stance Gift Cards cannot be returned, redeemed or exchanged, except where required by law.

Upon redemption, any unused balance will remain on the gift card for future purchases.

For balance or other inquiries, visit https://www.stance.com/giftcards or any Stance U.S. retail location.

If the recipient didn't receive an email containing their e-gift card, contact KPS for assistance. Please be prepared to provide your order number and the email address of the recipient.

Yes, all purchased Stance Gift Cards are final sale.

They are not a credit card or a debit card.

Purchase, use or acceptance of a Stance Gift Card constitutes acceptance of legal terms.

Stance Gift Cards have no value until activated at Register or on the Website.

Stance Gift Cards will not be replaced or replenished if lost, stolen or used without authorization.

Stance reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

US Nurses, Military, and First Responders. You are eligible if any of the below titles apply to you:

Nurses

Registered Nurse (RN)
Certified Nursing Assistant
Licensed Practical Nurse (PN/LPN)
Licensed Vocational Nurse
Vocational Nurse
Registered Prof Nurse
Public Health Nurse
Professional Nurse
Practical Nurse
Certified Nursing Assistant
Certified Nurse Midwife
Certified Nurse Practitioner

Military

Service Member
Retiree
Veteran
Military Spouse
Military Family

First Responders

Firefighter
Police Officer
EMT
911 Dispatcher

To learn more about the program, please visit the Heroes Program page.

If you already have an Id.me account, continue shopping Stance as you normally would. Once you are ready to check out, go to your cart and select “Apply Promo Code or Id.me Discount,” and then select “Verify with Id.me.” You will log into your Id.me account from there. Your discount will be displayed after you are verified.

If you do not already have an Id.me account visit Id.me's website and click My Account to create an account with Id.me. Once your Id.me account is created, return to Stance and check out. Once you are in your cart, select "Apply Promo Code or Id.me Discount," and then select "Verify with Id.me." The discount will be shown in your cart once you have been verified.

You can also create an Id.me account within the Stance checkout. Follow the directions above then follow the prompts on the screen in your cart.

When logged in to your ID.me Wallet only applicable items will appear with the discounted strike-through pricing. Subscriptions, gift subscriptions, and gift cards are not eligible for discount. International orders are not eligible for discount. Discounts cannot be combined with any other promotion. Stance reserves the right to change or remove a product from the ID.me promotion at any time, without prior notice.

No, you may receive a message inviting you to opt in to relevant communications, but you are not required or automatically signed up for these newsletters. You will receive a single confirmation email that requires action to confirm your account set-up, but that is only to complete the account set-up process. For more information on ID.me's Privacy Policy, click here.

Your privacy is important to Stance and ID.me. The ID.me program promises to not share your information and you may delete your account at any time. Privacy is built into the ID.me platform and your data is not shared or sold to anyone.

To learn more about the offers and benefits of ID.me, or for company information, please visit ID.me, their FAQ page, or their About page.

No, this program is only for eligible members. ID.me’s identity platform can detect fraudulent use across accounts and reserves the right to revoke access/membership from anyone abusing the terms of usage.

Please contact the ID.me Support team if you have questions with your eligibility or difficulty accessing your account - available 8 AM through midnight EST, 7 days a week to assist at 866-775-4363.

Please email or text our KPS (Keeping People Stoked) team at (949) 391-4272 if you have questions about your order.

We can only accept returns and process refunds for items purchased at stance.com or at a Stance owned retail location. Click here to see store listings.

Customers can return items purchased in a Stance operated retail store or on Stance.com within 30 days of the original purchase (or within 30 days of receiving an online order) for a full refund, an exchange, or an in store credit, with the exception of face masks.

To be eligible for a refund, returned merchandise must be unwashed and unworn with the original hang tags attached or in the original packaging in the case of underwear. All garments are subject to inspection.

A valid proof of purchase (e.g. original receipt, email order confirmation) and the credit card used at the time of purchase (for credit card transactions) will be required to process a refund.

Returns accompanied by a gift receipt can be exchanged or refunded as a store credit for the transaction price indicated on the gift receipt.

Cash refunds are not permitted for online orders or returns without a valid proof of purchase.

We only offer gift cards or exchanges for online return orders purchased using PayPal.

At this time we are unable to offer free shipping on returns or provide shipping labels.

Unfortunately at this time we are only able to process refunds and not exchanges. Upon returning the item(s), the original credit card or PayPal will be refunded and the items can be replaced with a new order. We are working hard to create a seamless exchange process in the near future.

Not happy with your Stance product? Return it to us within 30 days, and we'll give you a full refund. Please follow the steps below:

US Customers:

To return your items, please re-package the products (including the original packing slip) and ship them to the address below:

Attention: Stance Returns

Address: 6935 W 2100 S

West Valley City, UT, 84128

Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse.

International Customers:

Please contact Stance at (888) 391-9020 or email [email protected] to process your return authorization. You will receive a return confirmation email from Borderfree, along with detailed instructions for returning your order.

Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 7 to 10 days from the time the return is processed for the refund to be reflected in your account.

A valid proof of purchase (e.g. original receipt, email order confirmation) and the credit card used at the time of purchase (for credit card transactions) will be required to process a refund.

Returns accompanied by a gift receipt can be exchanged or refunded as a store credit for the transaction price indicated on the gift receipt.

Cash refunds are not permitted for online orders or returns without a valid proof of purchase.

We only offer gift cards or exchanges for online return orders purchased using PayPal.

Click here to see store listings.

In order to be processed, returned items must adhere to the following packaging requirements:

Socks

Socks must be unworn and still have the tags attached.

Underwear

Men's and boys' underwear must be unopened in the original packaging.

Intimates

Women's intimates must be unworn, in the original packaging, with the tags attached.

T-Shirts

T-Shirts must be unworn and still have the tags attached.

Face Masks

Face masks may not be returned.

Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise. Please contact us with any questions about the color, material, or size of any item before purchasing.

At this time we are unable to process exchanges. Orders purchased on stance.com or at a Stance owned retail location can be returned for a refund to the original form of payment. Click here to see store listings.

To receive your order in time for Christmas:

Last Day for Standard Ground - December 12, by end of day
Last Day for Expedited Shipping - December 21, 10:00 AM PST
Last Day for Next Business Day Delivery - December 22, 10:00 AM PST

Ground Shipping

Orders are typically processed within one business day. USPS/UPS delivers within 3-8 business days after taking possession of the package, depending on your proximity to our distribution center in West Valley City, UT.

2-Business Day Shipping

Orders take one business day to process. UPS 2- business day usually delivers within two business days after taking possession of the package. However, Hawaii and Alaska require additional transit time. We prioritize 2-business day orders for same day processing if placed by 10 am PST. Our 2-day option does not include weekends. (Ex: A 2- business day order placed on a Friday before 10am PST will ship on Friday and arrive the following Tuesday).

Next Business Day

Orders take one business day to process. UPS Next Business Day delivers within one business day after taking possession of the package. However, Hawaii and Alaska require additional transit time. We prioritize next business day orders for same day processing if placed by 10 am PST. Our overnight option does not include weekends. (Ex: An overnight order that ships on Friday will arrive the following Monday).

Yes, you can ship to an APO/FPO. However, economy shipping is the only option that can deliver to these locations.

Please be aware of extended delivery times to APO/FPO addresses.

All orders ship from our warehouse located in West Valley City, Utah. Please allow one to two business days for your order to process.

We offer free ground shipping on orders over $49. The cost will automatically be discounted upon checkout.

Free shipping does not apply to international orders.

To receive your order in time for Christmas:

Last Day for Standard Ground - December 12, by end of day
Last Day for Expedited Shipping - December 21, 10:00 AM PST
Last Day for Next Business Day Delivery - December 22, 10:00 AM PST

International Shipping

Yes, we are excited to announce that Stance recently began shipping internationally. We will continue to expand to additional countries over time. We currently ship to the following countries:

Stance is currently shipping to the following countries: Australia, Austria, Bahamas, Belgium, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Republic of Korea, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom and Vietnam.

Stance is currently shipping to the following countries:

Australia, Austria, Bahamas, Belgium, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Republic of Korea, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom and Vietnam.

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by each country individually. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total amount of applicable duty and tax/VAT for your order within the checkout process.

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout.

Borderfree is a Global-E company, specializing in international shipping orders from the United States. Borderfree has relationships with the appropriate international carriers to get your order to you as quickly and affordably as possible.

You can always contact Stance at (888) 391-9020 for any questions on your payment or order. You can also view the status of your order using the Borderfree Tracking Tool. We want your experience to be as smooth as possible, and for you to be a Stance fan for life!

Please contact Stance at (888) 391-9020 or send an email to [email protected] and we can help process your return.

Men’s Sock Sizes
Men’s Sock Sizes	S/YL	M	L	XL	XXL
US Shoe Sizes	3- 5.5	6 - 8.5	9 - 13	14 - 16	17 - 20
Euro Shoe Sizes	35 - 37	38 - 42	43 - 46	47 - 50
Japan Shoe Sizes	20.5 - 23	24 - 26.5	27 - 30	31 - 34
UK Shoe Sizes	1.5 - 4.5	5.5 - 8	8.5 - 11.5	12.5 - 15.5
Brazil Shoe Sizes	32 - 35	36 - 39.5	40 - 44	45.5 - 48

Women’s Sock Sizes
Women’s Sock Sizes	S	M	L	OS
US Shoe Sizes	5 - 7.5	8 - 10.5	11 - 13.5	6 - 10
Euro Shoe Sizes	35 - 37	38 - 42	43 - 45	36 - 41
Japan Shoe Sizes	22 - 24.5	25 - 27.5	28 - 29	23 - 27
UK Shoe Sizes	3 - 5.5	6 - 8.5	9 - 10	4 - 8
Brazil Shoe Sizes	32 - 35	36 - 39.5	40 - 43	33.5 - 38.5

Kids’ Sock Sizes
Kids’ Sock Sizes	S	M	L
US Shoe Sizes	7 - 10	11 - 1	3 - 5.5
Euro Shoe Sizes	23 - 27	29 - 34	35 - 37
Japan Shoe Sizes	14 - 16.5	17.5 - 20	20.5 - 23
UK Shoe Sizes	6.5 - 9.5	10.5 - 13.5	1.5 - 4.5
Brazil Shoe Sizes	21.5 - 25.5	27 - 31	32 - 35

Baby Sock Sizes
Baby Sock Sizes	3-6 Mo	6-12 Mo	1-2 YO	2-4 YO
US Shoe Sizes	00 - 0	1 - 3	4 - 6	7 - 9
Euro Shoe Sizes	15	16 - 18	19 - 22	23 - 25
Japan Shoe Sizes	8	9 - 10.5	12 - 13.5	14 - 16
UK Shoe Sizes	0	.5 - 2.5	3.5 - 5.5	6.5 - 8.5
Brazil Shoe Sizes			17.5 - 20	21.5 - 24

SIZE	XS	S	M	L	XL	XXL
WAIST IN INCHES	24 - 27"	28 - 30"	31 - 34"	35 - 38"	39 - 42"	43 - 46"
WAIST IN CENTIMETERS	61 - 69 CM	71 - 76 CM	79 - 86 CM	89 - 97 CM	99 - 107 CM	109 - 117 CM

ALL GENDER	XS	S	M	L	XL	XXL
Shoulder	16 3/4 - 17 1/4"	17 1/4 - 17 3/4"	17 3/4 - 18 1/4"	18 1/4 - 18 3/4"	18 3/4 - 19 1/4"	19 1/4 - 20 1/4"
Chest	35 - 37"	37 - 39"	39 - 41"	41 - 43"	43 - 45"	45 - 48"
Waist	27 - 29"	29 - 31"	31 - 33”	33 - 35"	35 - 37"	37 - 40"
Hips	35 - 37"	37 - 39"	39 - 41"	41 - 43"	43 - 45"	45 - 48"
WOMEN'S	XS	S	M	L	XL	XXL
Chest	32 - 34"	34 - 36"	36 - 38"	38 - 40"	40 - 42"	42 - 44"
Waist	24 - 26"	26 - 28"	28 - 30"	30 - 32"	32 - 34"	34 - 36"
Hips	33 - 35"	35 - 37"	37 - 39"	39 - 41"	41 - 43"	43 - 45"

SIZE	XS	S	M	L	XL	XXL
SHOULDER	16 3/4-17 1/4"	17 1/4-17 3/4"	17 3/4-18 1/4"	18 1/4-18 3/4"	18 3/4-19 1/4"	19 1/4-20 1/4"
CHEST	35-37"	37-39"	39-41"	41-43"	43-45"	45-48"
WAIST	27-29"	29-31"	31-33"	33-35"	35-37"	37-40"
HIPS	35-37"	37-39"	39-41"	41-43"	43-45"	45-48"

You will receive a shipment confirmation email that includes a USPS Ground tracking number when your shipment leaves our warehouse. You can reference your in-transit shipment or previous shipments and their tracking numbers from within your account and subscription shipment history here: Shipment History.

At this time, we do not accept returns on Subscription products.

You may cancel at any time from within your Stance account by visiting Subscription Details, then proceeding to Manage Subscription Account. However, if you’re not stoked on a subscription items at any time, you have the option to skip a shipment and avoid being charged. You may skip as many times as you like.

At this time we only offer subscriptions and gift subscriptions to US customers.

You may skip a shipment at any time from within your Stance account by visiting Subscription Details, then proceeding to Manage Subscription Account. You can skip as many times as you like.

You may update your subscription billing, shipping and style preferences at any time from within your Stance account by visiting Subscription Details, then proceeding to Manage Subscription Account.

You will be notified by email if there is an issue with your card. You will also be prompted with a notification the next time you visit your Stance account.

You are charged at the time you confirm your shipment, or at the end of your pick window, when Stance makes the selection for you.

Unfortunately you may not cancel a subscription shipment once the order is confirmed.

If any of your chosen items become out of stock after you've confirmed your shipment, the system will only bill for the products that successfully shipped.

Unfortunately no, once you confirm your shipment you won't be able to change your selection for that month.

Based on your subscription type (monthly or quarterly) you’ll be notified with an email when your pick window has opened. You will have five days from that day to make a selection. If you do not specifically make a selection, we will pick for you based on your preferences and order history.

We offer a monthly or quarterly subscription for socks or underwear. Once you sign up, you'll provide a few insights into your style preferences. We use these preferences to make personalized picks for your shipments. Based on your subscription type (monthly or quarterly), you will receive an email notifying you that your five-day pick window has opened. Within those five days, you have four options:

You can confirm our recommendations right away and have those products ship to you;
You can decide to choose your own styles for all or a portion of your shipment;
You can choose to skip that month's shipment (you can skip as many times as you like), or;
You can choose to do nothing and we will ship you our personalized selection.

You may cancel your subscription at any time from within your account, or by contacting our support team via email at [email protected], or by phone at (888) 391-9020.

If an item is missing from your shipment, please contact our support team via email at [email protected], or by phone at (888) 391-9020.

We're Happy to Meet You!

Welcome to Stance Subscription! Stance Subscription is a subscription-based program operated by Stance. Our website is located at www.stance.com (our "Site”). Your subscription purchases made through this Site are governed by these terms, our general terms of use, located here, and our privacy policy, located here.

We make awesome socks and underwear and we’d like to send some your way on a regular basis (monthly or quarterly). Let’s start by having you review the terms contained in this document. Here goes:

You must be at least 18 years old to become a member, purchase products from this Site or engage in any Stance Subscription programs. You have to live in the U.S. Sorry, we don't ship outside the United States (or to Puerto Rico), but check back often; things change. By using this Site, enrolling as a member of our Stance Subscription program, and/or purchasing items through the program, you are agreeing to these terms (including automatic renewal of your subscription). Please review the terms in here so you can understand your options and obligations.

How You Subscribe

To become a Stance Subscription member, simply click any of the "Subscription" buttons located throughout the Site. You will be asked to submit your name and email address, provide your corresponding billing and shipping information, and you will be prompted to select a particular sock or underwear subscription package and frequency (monthly or quarterly). Once you've successfully purchased your subscription on stance.com, you will be able to pick your first shipment.

The date that you purchase your subscription is the date each month or quarter (depending on your frequency) that your "Customization Period" begins, and the period lasts five days. During the "Customization Period," you can choose the product(s) you want for that shipment. If no product(s) have been selected by the close of your "Customization Period" at 11:59 pm GMT, then the system will select for you. Your shipment will be processed and sent 24 hours after you either confirm your shipment or your "Customization Period" closes and the system picks and confirms for you.

Also, you can cancel at any time by clicking on the "cancel" button located on your Subscription Manage page within your account on stance.com. If you cancel less than 48 hours before your ship date, your cancellation will be effective the following month.

How to Customize Your Order

Each shipment period, you will receive an email letting you know you have 5 days to select your products. We’ll send you the choices for that subscription period and you can have at it! If you get busy, or want us to do the picking for you, just ignore the email and after the customization period is over, your shipment will be on its way to you. Lucky you!

During the customization window, you can also skip a delivery, update your billing and shipping information, or even cancel your subscription, keeping in mind that if you suspend or cancel less than 48 hours before your customization window closes, your cancellation or suspension will be effective during the next period.

Here's what you can't do:

Change the method of shipping. Subscription shipments are shipped via USPS Ground.
We cannot expedite your order, slow it down, or move it to carrier pigeon.
Order more items than are available in your particular subscription. But here's the good news: if you want more product than you signed up for, you can always purchase a bigger subscription or place a separate order on stance.com.
Use promo codes or discount codes. Sorry, discounts and promotions are only available for individual product purchases.
Avoid sales tax, if it is required in your state.

Gifting a Subscription

You can gift your favorite person a subscription plan. If you’d like to send a gift subscription to a deserving friend or family member, please complete the gift subscription information located on the site.

Gift Subscriptions may be purchased for three months, six months, or a year. Once you select the recipient, you’ll be prompted to provide an email address for your recipient. Your gift recipient will receive a notification from Stance that you have given them a Stance Subscription. They will have thirty (30) days to complete the shipping information, which activates the Gift Subscription. If we don’t hear from them, we’ll send them another communication after 30 days. If we still don’t hear from them, you’ll hear from our team to give you some options. Sorry, no refunds on gift subscriptions.

Gift Subscriptions work a little differently than regular subscriptions, though, so please note the following distinctions:

Pre-packaged subscriptions only. Sorry, at this time, we don't offer quarterly gift subscriptions and gift subscriptions are for a defined period of time. Gift subscriptions ship on a monthly basis.
You can reassign your gift subscription if your recipient does not activate it within 60 days, but the recipient cannot reassign the gift subscription to someone else.
Once your recipient has activated the gift subscription, it cannot be reassigned to another person.
During or before the customization window, a recipient may suspend a shipment, which will extend the gift subscription. If your recipient cancels the subscription, there will be no refunds.
Promo codes and discounts are not available for gift subscriptions or personal subscriptions.
Gift Subscriptions do not automatically renew.

Your Subscription Renews Automatically!

Except for gift subscriptions, which do not automatically renew, unless you notify us 48 hours before your renewal date that you wish to cancel your subscription, or elect to skip a month by pressing the skip a shipment button, your membership will automatically renew on your assigned renewal date. As a member, you authorize us (without notice to you, unless required by applicable law) to charge the price of one product shipment as identified by you when you created your subscription, plus applicable taxes, using the debit/credit card we have on file for you. From time to time, we may change the price associated with certain subscriptions during the term of your membership. If that happens, we will notify you in advance, using the email address you provided us.

Our Shipping Information

We ship USPS Ground. If USPS Ground is not available to deliver in your area (or the area of your gift subscription recipient), we won’t be able to work with you. We will send you or your gift subscription recipient an email when the subscription has shipped. You can find your order details and tracking information (when available) on the order history page in the account section of the website. If shipment of your order is delayed, we will notify you via email.

We'll Stay in Touch

As part of your subscription, we will send you emails advising you about our new product launches, information about your subscription, newsletters, special promotions, and general updates. You may opt out of promotional emails by clicking the "unsubscribe" link found at the bottom of all emails that are primarily promotional in nature. So long as you maintain an account with Stance, however, even if you opt out of promotional emails, you will continue to receive emails about your subscription. Please see our Privacy Policy, located here, for information about how we use the information you provide us.

Your Payment Options and Obligations

We accept all major credit and debit cards. The card you provide will be used for all future purchases and charges, including your subscription renewals. Please keep a valid credit/debit card on file at all times, and do let us know if your personal information changes, such as your billing or shipping address. You agree that we may update your information with information your bank or credit card issuer may supply.

Please note that when navigating to update your payment information, you will be directed to a third party service to update this information. Please refer to our privacy policy for any questions.

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

If we cannot process a charge to your card (for example, the card has expired or we cannot obtain authorization from your card issuer), then the system will pause your subscription for that month and you will receive an email notifying you to update your credit card in your account. Once your credit card information is updated, your subscription will resume the following month. We are not responsible for any fees or changes that your bank or credit/debit card issuer may apply.

If your credit card issuer reverses a charge to your credit card, we may cancel your subscription and suspend fulfillment of your subscription until payment is provided. Alternatively, we may also seek payment by another method through a mailed statement.

Arbitration

Stance is proud of its customer satisfaction ratings, and we work to avoid problems before they start. We are also committed to resolving disputes in a fair, fast, and cost-effective way. If you have any concerns, we prefer you attempt to resolve them first through our online customer service department email system at [email protected], and then through our customer service hotline at (888) 391-9020. If you are not satisfied with the resolution we provide, we agree to resolve the matter through Arbitration.

Gift Subscriptions

When your gift subscription ends, and you would like to continue receiving shipments, you can create a new personal subscription from within your account by visiting Subscription Info or Subscription. If you have any questions, please contact our support team at [email protected] or (888) 391-9020.

When you purchase a gift subscription, you are asked to provide your shipping address for processing purposes only. The address will not be used to ship product. Once the recipient redeems their gift subscription, they will be asked to provide their shipping address, which we will use to send them their shipments.

This is a system limitation and we apologize if it causes any confusion. If you have any questions, please contact our support team at [email protected] or (888) 391-9020 to have it updated.

There are men's socks, men's underwear, and women's socks subscription options. All three of these subscriptions come in three, six or twelve-month durations. All sock subscriptions come in two, three, and four-pair quantities. Underwear subscriptions come in one, two or three-pair quantities.

If the email address of the recipient is incorrect, please contact our support team at [email protected] or (888) 391-9020 to have it updated.

The gift subscription recipient will receive an email immediately following the completion of the gift purchase. Please allow twelve hours for the notification email delivery. If you would like the gift email to be sent on a specific date you may select that option when filling out the gift subscription information.

If the gift recipient never received their email please contact our support team at [email protected] or (888) 391-9020.